FAQ

Dryer Repair Questions

Clear answers about Dryer Dudes pricing, scheduling, service scope, and what to expect before your appointment.

Important service scope

Dryer Dudes works on free-standing dryers only. We do not service stacked units, washer-dryer combos, or washers.

General Questions

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What kind of dryers do you repair?
We repair free-standing dryers. We keep the service focused so pricing, scheduling, and repairs stay simple.
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Do you repair gas dryers?
Yes . We do service gas dryers.
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Do you repair stacked units?
No. We do not service stacked laundry units or washer-dryer combo units.
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Do you repair washers?
No. Dryer Dudes is dryer-only.

Pricing Questions

What does the $80 include?

The $80 includes diagnostic and labor for a free-standing dryer appointment. Parts are separate if parts are needed.

Are parts included?

No. Parts are separate. If parts are needed, the technician will identify the issue and the billing flow will handle the remaining balance.

What is Full Service?

Full Service is an optional add-on focused on extra dryer care, cleaning, inspection, and lubrication where applicable.

When is payment collected?

Standard public appointments are confirmed through secure checkout. If extra parts or add-ons are needed after diagnosis, the remaining balance may be sent by payment link.

Scheduling Questions

1
Enter your information
Start on the booking form and enter your contact details, service address, and dryer appointment details.
2
Choose an appointment option
You will receive appointment options based on the current schedule and active service routes.
3
Complete checkout
Your appointment is confirmed after checkout is completed.

Parts, cancellation, and rescheduling

Clear policies help us keep pricing simple and avoid confusion before the visit.

Do you install customer-provided parts?
No. Dryer Dudes does not install customer-provided parts. To protect the repair, warranty, and diagnosis process, any parts installed during a Dryer Dudes repair must be supplied through Dryer Dudes.
Why don’t you install parts I already bought?
Dryer parts can look similar but fail differently, and incorrect or low-quality parts can create repeat problems. We only warranty the parts we provide and the labor we perform. Customer-provided parts are not eligible for Dryer Dudes installation or warranty coverage.
What is your cancellation policy?
Appointments cancelled more than 48 hours before service may be eligible for refund back to the original payment method. Appointments cancelled within 48 hours of service are non-refundable.
Can I reschedule within 48 hours?
Appointments cannot be rescheduled within 48 hours of service. If you cannot be home, you may be able to switch to Authorized Entry instead so the appointment can still happen.
What is Authorized Entry?
Authorized Entry allows the technician to complete the dryer repair while you are not home, as long as the dryer is accessible and clear access instructions are provided. This can be a good option if you are inside the 48-hour window and cannot be home.
How do I cancel, ask a question, or switch to Authorized Entry?
Use Appointment Help with your Dryer Dudes job number. From there, you can ask questions, review cancellation options, or authorize entry.

Repair warranty

Dryer Dudes provides a 1-year limited repair warranty on the same repaired issue.

Do you warranty your repair?
Yes. Dryer Dudes provides a 1-year limited repair warranty on the same issue we repaired. If the same repaired issue comes back within 1 year, the parts we installed and the labor we performed are covered.
What does the warranty cover?
The warranty covers the same repaired issue, the parts Dryer Dudes installed, and the labor Dryer Dudes performed for that repair.
What is not covered?
New or unrelated dryer problems are not covered by the original repair warranty. Issues caused by a different failed part, home electrical problems, venting or airflow outside the dryer, misuse, damage after the repair, blocked access, washers, stacked laundry units, or all-in-one washer-dryer combos are treated as a new service visit.
What if it turns out to be a different issue?
If the technician determines the problem is different from the original repaired issue, the customer is responsible for the service visit and any needed parts.
How do I request warranty service?
Use Appointment Help with your Dryer Dudes job number. This lets us confirm the original job before reviewing the warranty request.
Why do I need my job number?
Your job number helps us find the original repair, service date, issue, parts, and notes. Warranty review is tied to the original Dryer Dudes job.

Property Manager Questions

Can property managers create service requests?

Yes. Property managers can request setup and use the portal to create service requests for tenants.

Can tenants schedule themselves?

Yes. The property manager can create the request and the tenant can receive a scheduling link.

Can property managers track job status?

Yes. The portal is being built around job status, scheduling visibility, approvals, records, and billing.

How do PM approvals work?

Property manager jobs can use a pre-approval limit. Over-limit work can be routed for approval before moving forward.

Ready to schedule?

Use the booking form to check your address and view available appointment options.